Terms and conditions

General info

In this webshop you can find releases not only from Svarga Music but also from other labels worldwide.

Payment

The following methods of payment are available.

PayPal - our default payment method is PayPal because it is highly secure and offers outstanding buyer protection. Don't have PayPal account? No problem, you can pay directly with a credit card (MasterCard or VISA) without registering at PayPal.

Bank transfer - you can pay also via bank transfer using the IBAN/BIC codes, usually thats a way to go for customers from the EURO zone who can do SEPA transfer.

Western Union - we also accept payments via Western Union, if you like to use this payment method simply select "Bank transfer" on your order procedure and write in the comment that you are willing to pay via Western Union. We will get back to you to clear the details.

Other methods - if none of the mentioned above methods works for you please continue your online ordering procedure, on the payment method page select "Bank transfer" and in the final step, in the comments to your order, please write which kind of payment method would you prefer. We will contact you and work something out.

Shipping

Shipping fees are automatically computed during the finishing of the ordering procedure in our webstore. We use just two schemes for calculation of the costs - flat-fee and free shipping. Details below.

Standard shipping costs 4 EUR - that is the most basic way of shipping, please use it only if you 99% trust the local post service in your country. Otherwise please choose registered shipping as we take no responsibilitty for this way of shipping because parcels aren't trackable. Served by German Post/DHL.

Registered shipping costs 6 EUR - this includes tracking code and insurance up to 50 EUR. This is the most secure way to ship small parcels worldwide. Served by German Post/DHL.

Free shipping EU - customers from the European Union who order products for more than 70 EUR get a free registered shipping via DHL, Hermes or DPD (choice is on us). If you have objections against particular carrier please let us know in the comment field when you finish up your order procedure.

Free shipping WORLD - for orders over 120 EUR we offer free registered shipping worldwide via DHL.

Damages, losses and returns

Please note that we take responsibility only for registered shippings. Non-registered cannot be tracked thus we cannot be responsible for any losses.

If you got your registered order damaged – please immediately (within 1 day!) contact the closest post office and report that the package arrived damaged. Please follow their instructions on how to return the package back to us. If the damage was small (like a broken jewel case for the CD) you can just keep your order and report us (with a photo) this small defect – we will give you 1 EUR bonus for your next order via our webshop, this way it will be simplier for both sides.

Other questions

If you have any further questions or problems please feel free to contact us. You can write in English, German, Ukrainian or Russian. Please expect answers in English or Russian only.


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